Terms of Service for KW Heating and Cooling LLC
Last Updated: January 23, 2025

Welcome to KW Heating and Cooling LLC ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our services, including our Application-to-Person (A2P) messaging services, website, forms, calendars, and any other features or tools provided by us ("Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using our Services.

2. Description of Services

2.1 Messaging Services

Our Messaging Services allow us to send you updates, promotions, service reminders, and other relevant information related to our heating and cooling services. These messages may include text messages (SMS), multimedia messages (MMS), or other forms of electronic communication.

2.2 Website and Online Features

Our website provides various features, including but not limited to:

Forms: For contact, service requests, and feedback.

Calendars: For scheduling appointments and service times.

Resources: Information about our services, tips, and guides.

Interactive Tools: Calculators, service estimators, and other utilities.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this eligibility requirement.

4. Consent to Receive Messages

By opting in, you provide KW Heating and Cooling LLC with your express consent to send you recurring automated messages, including but not limited to promotional offers, service updates, and appointment reminders, using an automatic telephone dialing system.

5. Opt-In Process

To opt in to our Messaging Services, you may:

Text a designated keyword (e.g., "HEAT") to any of our phone numbers: 920-409-4392, (608) 708-6796, or 262-333-5513.Complete an online form on our website where you provide your mobile number and consent to receive messages.

6. Opt-Out Instructions

You can stop receiving messages from us at any time by:

Replying "STOP" to any of our messages.

Texting "UNSUBSCRIBE" to any of our phone numbers: 920-409-4392, (608) 708-6796, or 262-333-5513.

Contacting us directly at 920-409-4392, (608) 708-6796, or 262-333-5513 to request removal from our Messaging Services.

Upon receiving your opt-out request, we will promptly cease sending you further messages. Please note that it may take up to 10 business days to process your request.

7. Message Frequency

Message frequency may vary based on your interactions with our Services. While we strive to keep messaging minimal and relevant, you may receive multiple messages per month, especially during peak service seasons.

8. Cost and Carrier Charges

Standard message and data rates may apply for receiving messages from us. These charges are determined by your mobile carrier and are not included in the cost of our Services. Please check with your carrier for details on applicable fees.

9. Privacy and Data Protection

Your privacy is important to us. We handle your personal information in accordance with our

Privacy Policy

. By using our Services, you consent to the collection and use of your personal information as described in the Privacy Policy.

10. Use Restrictions

You agree not to:

Use our Services for any unlawful purpose.

Attempt to gain unauthorized access to our systems.

Interfere with the proper functioning of our Services.

Submit false or misleading information through our forms or other interactive tools.

11. Website and Online Features Usage

11.1 Forms

When you submit forms on our website, you agree to provide accurate and complete information. We reserve the right to verify the information you provide and take appropriate action if any information is found to be inaccurate or incomplete.

11.2 Calendars

Our scheduling tools are provided to help you book appointments conveniently. By using our calendars, you agree to adhere to the scheduled times and notify us promptly in case of cancellations or rescheduling.

11.3 Interactive Tools and Resources

Any tools or resources provided on our website are for informational purposes only. We strive to ensure the accuracy of the information, but we do not warrant its completeness or reliability. Use these tools at your own risk.

12. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee the accuracy, reliability, or timeliness of the information or messages sent through our Services.

13. Limitation of Liability

In no event shall KW Heating and Cooling LLC be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our Services, even if we have been advised of the possibility of such damages.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles.

16. Contact Us

If you have any questions or concerns about these Terms or our Services, please contact us at:

KW Heating and Cooling LLC

Phone:

920-409-4392

,

608 708-6796

,

262-333-5513

Email:

[email protected]

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.